No further issues have been reported and all customers are now active and online. We are marking this as resolved. We sincerely apologise for the inconvenience this may have caused. A full investigation will be undertaken to establish the root cause and evaluate the outage response. We appreciate your patience during this time.
Jul 10, 14:31 NZST
We have confirmed a number of customers are back online now. If your internet is still affected by this, please reboot your ONT (Fibre Box) and router. We will be leaving this as monitored until we can confirm no further issues are present. If you are still experiencing issues, please get in contact with us.
Jul 10, 10:40 NZST
Work has been carried out in relation to this outage. We are beginning to see customers coming back online, however we will be monitoring our network overnight. Once again we would like to apologise for the inconvenience this may have caused. A confirmation of resolution will be provided tomorrow.
Jul 9, 21:59 NZST
Technicians are currently on site investigating. There is no ETA at this stage however when we do have one we will update this page.
Jul 9, 11:39 NZST
Our engineers have worked through the night to find the root cause of this incident. A fix was put in place but services are still down. Our team are continuing to work on this and we will provide further updates throughout the morning.
Jul 9, 09:11 NZST
Our engineers are still investigating the outage and are continuing to work with our vendors on a fix. We will provide any updates once they are received. We once again apologise for the inconvenience this may be causing.
Jul 8, 17:20 NZST
Technicians have been onsite to investigate the issues and are currently isolating parts of the network. Further updates to follow.
Jul 8, 14:39 NZST
Our network engineers are still investigating this outage, and are working with the local fibre company and vendors to isolate the issue. We will provide another update by 3pm, thank you for your patience, we apologise for the inconvenience this may be causing.
Jul 8, 12:00 NZST
Our network engineers are currently still investigating this issue, and are working with the local fibre company. We will provide a further update by 12pm, thank you for your patience, we apologise for the inconvenience.
Jul 8, 10:30 NZST
Some customers may be experiencing an issue with their fibre services in the Whakatane region. Our engineers are aware of an issue with degraded services on our Chorus link and are working to restore services as soon as possible. Please refer to our network status page for updates.
Jul 8, 09:10 NZST