Resolved -
Outage relating to a partial line card failure has been resolved on the 18th of June, and affected services appear to have remained stable for the monitored duration since.
Jun 26, 11:10 NZST
Update -
We will be continuing to monitor these services for an extended period to ensure all services remain online after the emergency maintenance this morning. If your services have not yet restored after the emergency maintenance please restart your router, then advise the team if issues persist. Thank you for your patience during this time!
Jun 18, 09:21 NZST
Update -
We will be performing emergency maintenance this morning on our network, at approximately 2am. Services are expected to be down until 5am while the maintenance takes place.
Jun 18, 01:17 NZST
Update -
We can confirm the temporary fix should have brought the majority of our customers back online without a router reboot. We will be continuing to work on a permanent fix throughout the night. We will be leaving the status as monitoring until we can confirm the fix has been implemented and there are no further issues.
Jun 17, 23:09 NZST
Monitoring -
We have applied a temporary fix and services are starting to come online for some of our customers. You may need to give your router a reboot. We will monitor this for the next hour and provide updates as necessary. Thanks for your patience.
Jun 17, 22:54 NZST
Update -
Unfortunately at this stage we are expecting the outage to last into the night due to a fault on our network. This outage is our highest priority and we will be working through the night to get this resolved. We apologise for the inconvenience this is causing and we are doing everything we can to get you back up and running. We will continue to provide hourly updates until this is resolved.
Jun 17, 22:35 NZST
Update -
We are currently working with our Vendor to resolve this outage, we are expecting further updates shortly. We appreciate everyone's patience while this is resolved.
Jun 17, 21:42 NZST
Update -
We are continuing to work on resolving this outage as soon as we can. We apologise for the inconvenience this is causing. More information will be provided as it becomes available.
Jun 17, 20:53 NZST
Identified -
We apologise for the delays in providing further updates regarding this outage. We have identified the root cause of this outage and are working to have this resolved ASAP. No current ETA, but once we have one we will update this page and our social channels.
Jun 17, 20:15 NZST
Update -
At this stage we do not have an ETA. Our teams are continuing to work on getting this resolved ASAP, we appreciate your patience.
Jun 17, 19:48 NZST
Update -
We have identified a portion of our customer base is experiencing an outage, we are continuing to investigate this issue.
Jun 17, 19:35 NZST
Investigating -
We are currently experiencing issues on our network, that are under investigation. We apologise for any inconvenience this may be causing. Further updates to come.
Jun 17, 19:19 NZST