MyRepublic Network Status
All Systems Operational

About This Site

Welcome to the MyRepublic New Zealand network status page.

This page keeps you up to date on maintenance, outages and incidents. You can subscribe for updates on new and resolved incidents by email, sms or even Twitter.

Fibre - National Operational
VDSL - National Operational
Voice - National Operational
Auckland ? Operational
Fibre - Auckland Operational
VDSL - Auckland Operational
Canterbury ? Operational
Fibre - Canterbury Operational
VDSL - Canterbury Operational
Wellington ? Operational
Fibre - Wellington Operational
VDSL - Wellington Operational
Waikato Operational
Fibre - Waikato Operational
VDSL - Waikato Operational
Bay of Plenty ? Operational
Fibre - Bay of Plenty Operational
VDSL - Bay of Plenty Operational
Manawatu-Wanganui ? Operational
Fibre - Manawatu-Wanganui Operational
VDSL - Manawatu-Wanganui Operational
Otago ? Operational
Fibre - Otago Operational
VDSL - Otago Operational
Northland ? Operational
Fibre - Northland Operational
VDSL - Northland Operational
Hawke's Bay ? Operational
Fibre - Hawke's Bay Operational
VDSL - Hawke's Bay Operational
Taranaki Operational
Fibre - Taranaki Operational
VDSL - Taranaki Operational
Southland ? Operational
Fibre - Southland Operational
VDSL - Southland Operational
Tasman ? Operational
Fibre - Tasman Operational
VDSL - Tasman Operational
Nelson ? Operational
Fibre - Nelson Operational
VDSL - Nelson Operational
Gisborne ? Operational
Fibre - Gisborne Operational
VDSL - Gisborne Operational
Marlborough ? Operational
Fibre - Marlborough Operational
VDSL - Marlborough Operational
West Coast ? Operational
Fibre - West Coast Operational
VDSL - West Coast Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 26, 2020

No incidents reported today.

Nov 25, 2020
Resolved - All issues have been resolved
Nov 25, 10:59 NZDT
Monitoring - A fix has been implemented and customers have now confirmed with us that services are returning to normal. We apologise for the issues today and thank you for your patience. We will be leaving these status's as monitoring overnight to ensure they are completely resolved.
Nov 24, 17:43 NZDT
Identified - Some customers are still reporting issues in Christchurch. We are continuing to investigate this and will provide further updates when we have them.
Nov 24, 16:30 NZDT
Monitoring - Maintenance has now been completed and services are returning to normal in Christchurch. Work is now being done to confirm the issue from this morning has been resolved.
Nov 24, 14:47 NZDT
Update - We are currently experiencing issues with our maintenance. Customers may be experiencing issues connecting to the internet. Updates to follow.
Nov 24, 14:35 NZDT
Identified - All Christchurch services will be impacted by 5 minute maintenance work at 2:15pm today. You may need to reboot your router at 2:20pm.
Nov 24, 13:52 NZDT
Update - We can confirm that a number of Christchurch customers are affected by this outage. We are working on a temporary fix and will provide details on this shortly.
Nov 24, 12:24 NZDT
Update - We are aware of issues affecting a number of customers in Christchurch.

We are continuing to investigate this issue, we apologise for the inconvenience caused.
Nov 24, 11:28 NZDT
Update - We are still investigating this outage to determine the scope. Updates to follow.
Nov 24, 11:17 NZDT
Investigating - We're seeing some reports of issues loading sites and pages coming through, despite router reporting connectivity. Please try rebooting your router first to see if that brings back your connection. Our teams are investigating the issue and will update this status once more details are known, including affected regions.
Nov 24, 09:24 NZDT
Resolved - All issues have been resolved
Nov 25, 10:59 NZDT
Monitoring - A fix has been implemented and customers have now confirmed with us that services are returning to normal. We apologise for the issues today and thank you for your patience. We will be leaving these status's as monitoring overnight to ensure they are completely resolved.
Nov 24, 17:43 NZDT
Update - We are still working with our vendor on this issue and should have an update shortly. We apologise for the inconvenience this may be causing.
Nov 24, 15:50 NZDT
Investigating - We are splitting our two issues into separate incidents. Some customers in multiple regions across the country may be experiencing problems connecting to the internet. This excludes Whangarei, Christchurch, Hamilton, and Wellington.

We are working with our vendor on a fix and will provide updates as they come through to us.
Nov 24, 13:00 NZDT
Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 00:00 NZDT
Scheduled - We will be carrying out maintenance on the following regions between 00:00 and 06:00 on the 24/11/20 - Whangarei (Chorus), Hamilton (Ultrafast Fibre), Wellington (Chorus), Blenheim (Chorus) & Christchurch (Enable). There is a chance that some customers may experience connection issues during this window. If your connection is affected by this, please wait until the maintenance has been completed and restart your router. We apologise for any inconvenience this may cause. Thanks - The Team @ MyRepublic NZ
Nov 20, 15:29 NZDT
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - Chorus has confirmed full restoration to all services affected by the outage, if you're still seeing an issue in this region please contact the team to raise an individual fault request.
Nov 20, 09:20 NZDT
Update - The majority of lines have been restored, with work continuing on jointing the final services on the last of the severely damaged cables with approximately 212 connections left to complete. These will begin restoring as the individual links are joined to the new cable. Provided no further issues are identified the last of the offline Managere connections are expected to be up this afternoon once repairs are complete.
Nov 19, 11:47 NZDT
Update - Some of the cables have now had work fully completed, so users on those links should now be up. Splicing is underway on one of the 3 remaining cables still having issues, with another in prep for splicing - these two cables have a shared ETR of 16:00 hours currently. The final of the 3 suspected remaining is still being investigated and has no ETR from Chorus yet.
Nov 18, 10:11 NZDT
Update - Chorus have advised services will now start restoring progressively as jointing completes on the newly laid cables for the initially identified lines, with all services on those expected to be up by 19:00. Work has also begun on the additional damaged lines identified during the work on the primary issue, with half the replacement cables laid already.
Nov 17, 17:15 NZDT
Update - Chorus have continued work throughout the night and completed the initial planned excavations, and begun the process of installing the new cables. During their work they've located a second duct that has also suffered various levels of damage to a number of fibre optic lines within that may take additional time to resolve. Current ETR for the first of the identified issues being repaired is projected for 17:00, with works continuing after this for the secondary identified damage.
Nov 17, 12:22 NZDT
Update - Excavation works are continuing, however further complications have been identified due to the extent of the cable and duct damage. Chorus has assigned additional resources to the continued efforts to restore the links between the Mangere exchange and the fault location.
Nov 16, 22:39 NZDT
Update - Chorus technicians have begun excavation work for laying new cables, 3 lines have been identified as needing replacement, with cables currently en route to site. Excavation work needed is expected to be significant, however, so Estimated Time to Restoration (ETR) is still unknown at this point.
Nov 16, 17:59 NZDT
Identified - Some customers in Onehunga and Mangere may be experiencing an issue with their VDSL or Fibre services. Chorus has dispatched technician teams to investigate the issue, and have managed to locate extensive damage to multiple key fibre cables in Mangere. This will require both excavation and traffic management to repair these lines. ETA will hopefully follow soon once digging work has begun to replace the affected cables.
Nov 16, 13:36 NZDT
Nov 19, 2020
Completed - The scheduled maintenance has been completed.
Nov 19, 05:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 00:00 NZDT
Scheduled - We will be carrying out maintenance on the following regions between 00:00 and 05:00 on the 19/11/20 - Tauranga, Rotorua, Palmerston North, Napier, Nelson, Queenstown, Dunedin, Invercargill. There is a chance that some customers may experience connection issues during this window. If your connection is affected by this, please wait until the maintenance has been completed and restart your router. We apologise for any inconvenience this may cause. Thanks - The Team @ MyRepublic NZ
Nov 17, 18:16 NZDT
Nov 18, 2020
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 NZDT
Scheduled - Our backhaul provider will be carrying out maintenance on the Blenheim network between 00:00 and 06:00 on the 18/11/20. Impact to end services is expected to be minimal. If your connection is affected by this, please wait until the maintenance has been completed and restart your router. We apologise for any inconvenience this may cause. Thanks - The Team @ MyRepublic NZ
Nov 17, 15:35 NZDT
Completed - The scheduled maintenance has been completed.
Nov 18, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 00:00 NZDT
Scheduled - Our backhaul provider will be carrying out maintenance on our Dunedin network between 00:00 and 06:00 on the 18/11/20. There is a chance that some customers on fibre may experience connection issues during this window. If your connection is affected by this, please wait until the maintenance has been completed and restart your router. We apologise for any inconvenience this may cause. Thanks - The Team @ MyRepublic NZ
Nov 5, 08:16 NZDT
Nov 17, 2020
Resolved - We have received confirmation from our backhaul provider and a number of customers that services are returning to normal. If you are not back up yet, please restart your router. We apologise for any inconvenience this outage caused this morning, and we appreciate your patience while this was resolved.
Nov 17, 12:01 NZDT
Identified - This issue continues to be investigated by our backhaul provider. An issue has been identified and they are working to resolve this ASAP. No current ETA.
Nov 17, 10:31 NZDT
Update - Our team continues to investigate issues affecting some Blenheim customers, some surrounding areas are affected as well. We are working with our service providers to find the root cause.
Nov 17, 10:06 NZDT
Investigating - We are currently investigating network issues affecting customers in Blenheim. Updates to follow shortly.
Nov 17, 09:37 NZDT
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:00 NZDT
Scheduled - Our backhaul provider will be carrying out maintenance and upgrades that may affect our national network between 01:00 and 06:00 on the 17/11/20. There is a chance that some customers may experience connection issues during a ~30 minute timeslot within this maintenance window. If your connection is affected by this, please wait until the maintenance has been completed and restart your router if services haven't self-restored. We apologise for any inconvenience this may cause. Thanks - The Team @ MyRepublic NZ
Nov 3, 14:33 NZDT
Nov 16, 2020
Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Completed - The scheduled maintenance has been completed.
Nov 13, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 01:00 NZDT
Scheduled - Our backhaul provider will be carrying out emergency maintenance & upgrades on the national network between 01:00 and 06:00 on the 13/11/20. There is a chance that some customers may experience connection issues during a 30 minute period within this window. If your connection is affected by this, please wait until the maintenance has been completed and restart your router. We apologise for any inconvenience this may cause. Thanks - The Team @ MyRepublic NZ
Nov 11, 15:22 NZDT
Nov 12, 2020

No incidents reported.